Discount Room Heaters Warranty & Return Policy

Warranty & Returns

:: Please read Wowshopper's General Store Policy
:: Request an Return or Exchange Form (Please Read General Policy and Content Below)
:: This is an Addendum to our General Policy
:: Warranty Stated On This Page Supersedes Wowshoppers General Store Policy

SUNPENTOWN

SUNPENTOWN INTERNATIONAL, INC. warrants its products to be defect free in material and workmanship for a period of THREE YEAR from the date of purchase. Defective products may be returned by the original purchaser or any subsequent owner within the warranty period, postage pre-paid together with proof of purchase date to Sunpentown International.

One Year Warranty on Labor. Customer is responsible for shipping the faulty unit to the only service center (in the U.S.) in Los Angeles, CA. There will be no fee for repairs and parts for the first year of warranty from date of purchase.

Three Year Warranty on Parts. Customer will have to bear labor and shipping costs for repairs for the 2nd and 3rd year of warranty.

The warranty does not apply to any unit that has been tampered with, nor to damages incurred through improper use and care, faulty packing or mishandling by any common carrier.

Repairs not covered by this warranty will be performed at current cost for parts and labor plus return postage. Manufacturer's sole obligation and your exclusive remedy under this warranty are limited to such repair or replacement. This is a limited warranty and is in lieu of all other warranties, express or implied, including merchantability. This warranty gives you specific legal rights. You may also have other legal rights varying from state to state.

If you have a claim:

1. Do not return the product to the retailer from which it was purchased.
2. Please contact our consumer service department (1-800-330-0388 M-F 8:30am - 5:30pm PST) for assistance and to ensure the fastest possible resolution to the problem. Please have the model or type number of your product on hand.
3. If it is determined that you should return your product for repair or replacement - send the product along with proof of purchase date and a description of the nature of the defect to:

SUNPENTOWN INTERNATIONAL, INC.
Attn: Service Dept.
18249 Valley Blvd.
City of Industry, CA 91744

Be sure to include your name, address and daytime telephone number with you shipment.

*Returns must be sent with all shipping charges pre-paid. We suggest that you carefully wrap your package for shipping and send by insured or by traceable means.

What happens to my return?
If the inspection shows that the product is defective, under our Limited Warranty, Sunpentown will attempt to repair or will replace the defective part or product at no cost to you. Comparable substitutions are based on replacement product availability and at the sole discretion of the Manufacturer.

If our inspection shows that the product is not defective under our Limited Warranty we will return it to you shipping charges prepaid.

Please note that the inspection process can take 7-10 business days from receipt of your return. Replacements and/or repairs can take 4-6 weeks depending on product/part availability.

Warranty stated on this page supersedes Wowshoppers General Store Policy.

SOLEUS AIR

One Year Limited Warranty

Soleus International Inc. warrants the accompanying Soleus Air Products to be free of defects in material and workmanship for the applications specified in its operation instruction for a period of ONE (1) year from the date of original retail purchase in the United States.

If the unit exhibits a defect in normal use, Soleus International Inc. will, at its option, either repair or replace it, free of charge within a reasonable time after the unit is returned during the warranty period.

As a condition to any warranty service obligation, the consumer must present this Warranty Certificate along with a copy of the original purchase invoice.

THIS WARRANTY DOES NOT COVER:
1) Damage, accidental or otherwise, to the unit while in the possession of a consumer not caused by a defect in material or workmanship.
2) Damage caused by consumer misuse, tampering, or failure to follow the care and special handling provisions in the instructions.
3) Damage to the finish of the case, or other appearance parts caused by wear.
4) Damage caused by repairs or alterations of the unit by anyone other than those authorized by Soleus International Inc.
5) Freight and Insurance cost for the warranty service.

ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANT ABILITY ARE LIMITED TO ONE-YEAR DURATION OF THIS EXPRESS LIMITED WARRANTY. SOLEUS INTERNATIONAL INC. DISCLAIMS ANY LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES AND IN NO EVENT SHALL SOLEUS INTERNATIONAL INC'S LIABILITY EXCEED THE RETAIL VALUE OF THE UNIT FOR BREACH OF ANY WRITTEN OR IMPLIED WARRANTY WITH RESPECT TO THIS UNIT.

This warranty covers only new products purchased from our authorized dealers or retailers. It does not cover used, salvaged, or refurbished products. As some states do not allow the limitation or exclusion of incidental or consequential damages, or do not allow limitation on implied warranties, the above limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Warranty stated on this page supersedes Wowshoppers General Store Policy.

Thank You!
General Policy